Privacy
Privacy policy
How CallCollin handles information submitted through this website and during support interactions.
Last updated: August 5, 2026.
Information you provide
When you submit a contact or support request, CallCollin may collect your name, email address, phone number, the type of support requested, and the message you provide. Do not submit passwords, payment-card details, authentication codes, or unnecessary sensitive records through the website form.
Website and cookie information
The website may process basic technical information needed to operate securely, such as IP address, browser type, device information, requested pages, and security or consent events. Essential cookies may be used for site operation. Optional measurement or analytics cookies are used only where enabled and subject to the available consent controls.
How information is used
Information is used to respond to inquiries, route support requests, provide and improve services, maintain security, comply with legal obligations, and preserve appropriate business records. CallCollin may use service providers for website hosting, email delivery, forms, consent management, analytics, and remote support.
Remote support
Remote support is customer-initiated. You choose when to launch the approved support tool, provide the session information, and end the connection. Information visible on the screen may be visible to the technician during the session. Close unrelated sensitive material before connecting whenever practical.
Retention and protection
Information is retained only as long as reasonably necessary for support, security, recordkeeping, dispute prevention, and applicable legal requirements. Reasonable administrative and technical safeguards are used, but no website or transmission method can guarantee absolute security.
Your choices
You may request access to, correction of, or deletion of personal information held by CallCollin, subject to legal and operational requirements. You may also adjust available cookie preferences through the site consent controls.
Contact
Privacy questions can be sent to support@callcollin.com or discussed by calling (866) 405-0333.